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Smart Tech Support

Services

Technology, handled end to end.

From day-to-day IT operations to enterprise Wi-Fi, camera, and conferencing installations — one Bay Area team that designs it, installs it, and stands behind it.

Managed IT Services

Your IT department, without the overhead of building one.

We take ongoing responsibility for the technology your business runs on — workstations, servers, networks, and the software that ties them together. Instead of calling someone after things break, you get a partner who watches for problems, applies updates, and keeps systems current as your business grows.

Engagements start with an assessment of your current environment, so recommendations are grounded in what you actually have and actually need.

What's included

  • Proactive monitoring and maintenance of workstations, servers, and network equipment
  • Patch and update management
  • Vendor coordination for internet, phones, and line-of-business software
  • Technology planning and budgeting guidance
  • On-site and remote support across the Bay Area

Cybersecurity

Practical protection, sized for a real business.

Security that only works in a slide deck doesn't protect anyone. We focus on the fundamentals that stop the attacks small and mid-sized businesses actually face: hardened endpoints, controlled access, filtered email, and staff who know what a phishing attempt looks like.

Every recommendation comes with the reasoning behind it, so you can weigh risk against cost instead of buying tools on faith.

What's included

  • Endpoint protection and hardening
  • Email security and phishing defense
  • Multi-factor authentication rollout
  • Firewall and network security configuration
  • Security awareness guidance for staff

Helpdesk Support

A real person who knows your setup, on-site or remote.

When someone on your team is stuck, they need help from a person who already understands your environment — not a ticket number in a distant queue. Our helpdesk covers the everyday issues that eat into working hours: logins, email, printers, software quirks, and slow machines.

Support is available remotely for speed and on-site when hands-on work is the right answer.

What's included

  • Remote troubleshooting for day-to-day issues
  • On-site visits across the Bay Area when needed
  • User onboarding and offboarding
  • Email, printing, and software support
  • Plain-English answers — no jargon walls

Technology Installations

Enterprise Wi-Fi, IP cameras, and conference rooms — designed, installed, documented.

Good installations start before anyone touches a ladder: with a site survey, a design that fits the building, and equipment chosen for the job rather than the margin. We install enterprise wireless networks, IP security camera systems, and video conferencing rooms for offices, industrial spaces, and multi-building properties.

Every project ends with documentation and a walkthrough, so your team — or any future vendor — knows exactly what was installed and why.

What's included

  • Enterprise Wi-Fi: site surveys, access point design, and installation
  • IP security camera systems: placement design, installation, and recording setup
  • Video conferencing rooms: displays, audio, and camera integration
  • Structured cabling coordination
  • As-built documentation and handoff

Web Design

A website built, hosted, and kept running — including the domain.

We design and build business websites, then keep them running afterward: hosting, updates, and the domain registration behind them. One team handles the site and the plumbing underneath it, so nothing falls through the cracks between a designer and a registrar.

Projects range from a straightforward business site to one that needs to integrate with the rest of your technology — email, forms, and the systems your team already uses.

What's included

  • Custom website design and development
  • Domain registration and ongoing management
  • Hosting setup and maintenance
  • Content updates and technical upkeep
  • Integration with business email and existing systems

Common questions

What happens after I request an assessment?
We start with a conversation about how your business uses technology and where it hurts today. From there we review your environment — on-site where it makes sense — and come back with written recommendations you can act on, whether or not you engage us for the work.
Do you handle one-time projects, or only ongoing support?
Both. Some clients engage us for a single installation — a wireless network, a camera system, a conference room — and others have us manage their IT end to end. Installation projects often grow into long-term partnerships, but that's your call, not a requirement.
Which areas do you serve?
We serve businesses across the San Francisco Bay Area, with on-site support and installations throughout the region and remote support wherever your team happens to be working.
What kinds of businesses do you work with?
Small and mid-sized organizations that depend on technology but don't want to staff a full IT department — including property management, biotech, manufacturing, and professional services teams.

Not sure which service fits?

Describe the problem — we'll tell you honestly what it takes to fix it.

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