About
Fifteen-plus years of keeping Bay Area businesses running.
Smart Tech Support is a Bay Area technology partner for organizations that depend on their systems every day — and want one accountable team behind them.
Who we are
Smart Tech Support's roots go back to 1992, when founder Thomas Hong registered the business in San Francisco as Custom Computers, providing technology consulting to a niche market. When Microsoft released Windows 95, the company evolved into a full-service PC support business — the first of several shifts we've made over the years to keep pace with how businesses actually use technology.
In 2010, we launched smartechsupport.com and began doing business as Smart Tech Support — the name and focus the company operates under today. As smartphones and tablets became part of daily business operations, we expanded our support to cover them alongside the desktops, laptops, and servers we've always serviced.
We work as a long-term partner, not a one-call repair service. The same team that surveys your site and installs your systems is the one that supports them for years afterward, which changes how carefully the work gets done the first time — no gimmicks, no jargon for its own sake, just knowledgeable people who enjoy the work.
Thomas Hong founded the company in 1992 and still leads it today, on the same premise it started with: quality service and rapid response build the kind of long-term relationship that keeps clients with us for decades, not just projects.
How we work
The habits that keep clients with us year after year.
Do it right the first time
Site surveys before installs, documentation after them, and equipment chosen for the job — because rework costs everyone more than doing it properly.
Plain answers
Recommendations come with the reasoning attached, in language a business owner can act on. No jargon walls, no scare tactics.
Know the building
Bay Area properties are our home turf — offices, industrial space, labs, and multi-building sites — and on-site presence is part of the service, not an upsell.
Think in years
Technology decisions are planned against where your business is going, so this year's install still makes sense three upgrades from now.
Clients we've worked with
A sample of the businesses we've installed, supported, or built technology for.
Sharp Dimension, Inc. produces precision machined parts, precision sheet metal fabrication, and precision mechanical assemblies, providing full manufacturing and engineering support to high-technology companies that need advanced manufacturing and assembly services.
Established in 1993, with programmers and operators who bring a minimum of five years of experience to every job.
Go Raw is a raw food manufacturer based in Mountain View, California, producing 100% organic raw granola, bars, sprouts, cookies, chips, and raw chocolate. Rather than being processed, the line is gently dehydrated at an average of 98°F in custom-built dehydrators — seeds are optically sorted, soaked in filtered water, rinsed, sprouted, mixed with the finest organic ingredients, and hand-spread on trays.
Since 2002, Go Raw — part of Freeland Foods — has been dedicated to pioneering the raw food industry with hand-crafted, certified organic, raw living foods.
ZAP Jonway designs and manufactures quality, affordable gasoline and electric vehicles (EVs), combining the strengths of its parent subsidiary companies. With ISO 9000 manufacturing, R&D, sales, and customer service facilities in China, the company is positioned to scale production of both gasoline and electric vehicles for the China and international markets.
ZAP Jonway is headquartered in Santa Rosa, California, with a production facility in Zhejiang Province, China, and distributes traditional gasoline vehicles across 30 countries through Jonway Automobile's established dealership network.
Xaira Therapeutics
Xaira Therapeutics is an AI-driven biotechnology company based in South San Francisco, applying predictive and agentic AI models across the full drug discovery and development process — from identifying biology and therapeutic approaches to predicting which patients are most likely to benefit from a given treatment.
Gotion
Gotion is a vehicle electrification company providing battery cell and pack technology for electric vehicles and energy storage systems, headquartered in Fremont, California with additional facilities in the U.S., Japan, Germany, Singapore, and China.
Hithium
Hithium manufactures lithium and sodium-ion battery energy storage systems for utility, commercial, industrial, and residential applications, with integrated products ranging from individual cells to complete megawatt-hour-scale BESS installations.
Chint Power Systems
Chint Power Systems designs solar inverters and energy storage solutions for residential, commercial, and utility-scale renewable energy projects, including string inverters, rapid-shutdown products, and battery energy storage systems.
eStat
eStat is a Honolulu-based energy optimization and management firm that partners with major providers like Qcells to supply residential solar and battery storage systems across the Hawaiian islands.
From our clients
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Let's talk about your technology.
A conversation costs nothing — and you'll leave with a clearer picture either way.